Client Infographic: The Mobile Advantage If you’re a consumer-facing organization hoping to use mobile to build a strong, long-lasting relationship with your customers, there’s some good news! Smartphone owners are increasingly downloading not just games but customer service apps - especially from their mobile carrier, bank and favorite retailers.
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The Price of Bad Customer Service: most important factors in satisfying customer experience #customersatisfaction. If you like UX, design, or design thinking, check out theuxblog.com podcast https://itunes.apple.com/us/podcast/ux-blog-user-experience-design/id1127946001?mt=2