4 Ways to Optimize Your Customer Survey [Infographic] - found at http://www.business2community.com/ customer-experience/4-ways-to-optimize-your-customer-survey-infographic-0145568 Custom Loyalty, Custom Experiments, Custom Survey, Website, Social Media, Survey Socialmedia, Custom Service, Business Infographic, Custom Satisfaction
Not in total agreement with this one. Quality of service is good, but is not the determining factor. If you don't effectively, consistently communicate your 'higher' quality to existing customers you are still likely to lose them to inferior service companies with well executed offers... Key is ongoing effective communication with your existing customers, reaffirming your commitment to them and highlighting what you give them, that others can't.
This infographic, produced by Monetate, shows that 73% of consumers would buy again from a retailer if they had a superior customer experience, while 89% would shun a business if they had a bad experience.
Infographic: 5 Surprising Figures you Need to Know to Improve your Twitter…
10 Things Your Customer Wish You Knew About Them--------personalization, ways people can personalize their new toys, search diy crafts for cookware etc
[Infographic] Improve Your Customer Service – “Destination Customer Satisfaction” via getapp.com
Jing Yu Chang- 1. CRM is the abbreviation for customer relationship management, which entails all aspects of interaction that a company has with a customer, whether it is marketing, sales or customer service. As a system, CRM permits businesses to establish and manage their relationships with consumers.