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Not in total agreement with this one. Quality of service is good, but is not the determining factor. If you don't effectively, consistently communicate your 'higher' quality to existing customers you are still likely to lose them to inferior service companies with well executed offers... Key is ongoing effective communication with your existing customers, reaffirming your commitment to them and highlighting what you give them, that others can't.

This infographic, produced by Monetate, shows that 73% of consumers would buy again from a retailer if they had a superior customer experience, while 89% would shun a business if they had a bad experience.

This infographic was created for the Social Studies blog over at Getsatisfaction.com. It shows the main reasons why companies lose customers and how much lost customers costs them.

10 Things Your Customer Wish You Knew About Them--------personalization, ways people can personalize their new toys, search diy crafts for cookware etc

5 ways to rock Instagram for business #infographic

[Infographic] Improve Your Customer Service – “Destination Customer Satisfaction” via getapp.com

Keeping Customers Happy Keeps You In Business

Jing Yu Chang- 1. CRM is the abbreviation for customer relationship management, which entails all aspects of interaction that a company has with a customer, whether it is marketing, sales or customer service. As a system, CRM permits businesses to establish and manage their relationships with consumers.

Small Businesses Miss The Mark Online

Eight out of 10 consumers won't buy products from a company with negative reviews. Do you know how much angry customers are costing your #business? #CSuite