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A look at how Fortune 500 companies are using social media tools like Twitter, Facebook, and blogging for customer communication.

Weer nieuwe cijfers over het gebruik van social media: in 2013 is 3/4 van de wereldbevolking online

4 pilares social media: Monitorización, análisis, colaboración e integración

The traditional becoming extinct as more and more companies turn to social media to identify, scan, and hire candidates. Meaning if you are job searching clean up your social media profiles. Further don't lie and say you don't have one. If your employer finds it....find another lied.

An analysis of how some of the most social airlines -- like Virgin America, JetBlue and Delta -- have utilized social media to drive their marketing and to reward loyal customers.