http://www.amazon.com/gp/product/B009F1GMXY - Congratulations Caroline Jaffe-Pickett :-) re: "I am thrilled to have my chapter on Twitter tips and tricks for writers included in Beth Barany's new book. Hope your community enjoys!"
"Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door...it's happening daily. I wonder how these companies would act if every day someone piled $100,000 in cash in the parking lot and lit it on fire. For many companies, the 'please go away' strategy is more expensive than that." - http://sethgodin.typepad.com/seths_blog/2015/01/please-go-away.html