When something occurs it is all to easy to place blame before asking what happened. If a blaming statement is said, everyone becomes defensive and ill feelings arise. When a person asks for information, like a detective, in a non-blaming way, a dialog is established that can help solve a problem in a positive manner.
Calming Jar :: Time Out idea. Fill w/ hot water, add 1 tbs glitter glue, 3 tsp fine glitter, & a drop of blue food coloring. Have the child shake the jar & watch the glitter fall. When all the glitter has settled (and when the child has calmed down), then their time-out is over. It's quite soothing actually