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Communication is both an expressive, message-sending, and a receptive, message-receiving, process. Failure to communicate effectively can be due to a problem on either or both ends of the process. Say what you mean and mean what you say. Be direct and honest; don't dance around the issue or play games.
"Every accomplishment starts with…" ~ variously attributed to Olympic hurdler, Gail Devers; Albert Einstein; or Unknown…take your pick ~ nevertheless, a wise observation!