He shared his personal telephone number with the entire company...All 60,000 employees. "[Employees] should have access to leadership," Gulden told Norges Bank Investment Management CEO Nicolai Tangen in a recent interview. "And if they have something which is important they should be feeling comfortable going direct [to me]." It's a brilliant example of emotional intelligence in the real world--the ability to manage and leverage emotions--one that every business leader can learn...