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The January 2023 UK Customer Satisfaction Index (UKCSI) is 77.7 (out of 100), a decline of 0.7 points c… [Video] | Financial wellness, Building society, Customer experience
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UK Customer Satisfaction Index (UKCSI)

The January 2023 UK Customer Satisfaction Index (UKCSI) is 77.7 (out of 100), a decline of 0.7 points compared to July 2022 and January 2022. 🤕 More organisations have declined in their satisfaction rating. 🤕 Improvements in satisfaction with complaint handling has stalled 🤕 Financial well-being is complex and polarised: 15% of people describe their financial well-being as poor or very poor but 46% say it is very good or good
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