Alex Hocking

Energetic and enthusiastic, Alex draws on his roots as a teacher, professional trainer, experienced IT Service Management practitioner and consultant to deliver stimulating, thought provoking and entertaining engagements. Holding a Post Graduate Training Qualification, ITIL managers, and ISO/IEC 20000 certificates, Alex brings a broad range of skills and perspectives to the table.
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Presentation: To improve is to change, to be perfect is to change often

Presentation: To improve is to change, to be perfect is to change often

To improve is to change, to be perfect is to change often.  Today, technological change is happening at an increasingly rapid rate and if we are striving for perfection, we need to change often. Without the ability to change quickly and efficiently we are doomed to be left behind, overtaken, or gobbled up. How are we going to prevent this happening? Well by simply replacing “If Only” with “Next Time” we can become the ones at the head of the field gobbling up the competition.

To improve is to change, to be perfect is to change often. Today, technological change is happening at an increasingly rapid rate and if we are striving for perfection, we need to change often. Without the ability to change quickly and efficiently we are doomed to be left behind, overtaken, or gobbled up. How are we going to prevent this happening? Well by simply replacing “If Only” with “Next Time” we can become the ones at the head of the field gobbling up the competition.

Alex Hocking  Blog: http://www.marval.co.uk/news.aspx  LinkedIn: http://uk.linkedin.com/pub/alexander-hocking/14/59/5a7  Twitter: http://twitter.com/marvalalex

Alex Hocking Blog: http://www.marval.co.uk/news.aspx LinkedIn: http://uk.linkedin.com/pub/alexander-hocking/14/59/5a7 Twitter: http://twitter.com/marvalalex


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What’s changing IT’s stuck paradigm of training and certification?  We claim to be all about disruption, and let’s face it, training and pedagogy could use a little shaking up: Not much has changed since Socrates put on a toga.

What’s changing IT’s stuck paradigm of training and certification? We claim to be all about disruption, and let’s face it, training and pedagogy could use a little shaking up: Not much has changed since Socrates put on a toga.

Okay... got this covered. I am COMMITTED.

Okay... got this covered. I am COMMITTED.

Presentation: Next Generation Service Management Thinking for the Age of the Customer

Presentation: Next Generation Service Management Thinking for the Age of the Customer

Richard White: The customer service revolution and why you should care

Richard White: The customer service revolution and why you should care

Many, many, many thanks to our wonderful speakers.  You are all awesome and together you've made history.  We couldn't have done it without you! #TFT12 #ITSM

Many, many, many thanks to our wonderful speakers. You are all awesome and together you've made history. We couldn't have done it without you! #TFT12 #ITSM

TFT12 5 December  Murders & Aquisitions - Leading Through Transition.  It was a dark and stormy night and in the dimly lit boardroom of X-Con, the directors watched their Chairman gazing out the floor to ceiling window.  The room was filled with secret anticipation, the secret joy of committing the easiest and most unpunished of crimes.  The impact and management of people during a merger, acquisition or internal restructure... #TFT12 #ITSM

TFT12 5 December Murders & Aquisitions - Leading Through Transition. It was a dark and stormy night and in the dimly lit boardroom of X-Con, the directors watched their Chairman gazing out the floor to ceiling window. The room was filled with secret anticipation, the secret joy of committing the easiest and most unpunished of crimes. The impact and management of people during a merger, acquisition or internal restructure... #TFT12 #ITSM

Kirstie Magowan: Sensible Service Management - mistakes are just learning oppportunities  Blog: http://sensible-service-management.blogspot.co.nz/  LinkedIn: http://www.linkedin.com/pub/kirstie-magowan/11/666/14  Twitter: https://twitter.com/KirstieMagowan

Kirstie Magowan: Sensible Service Management - mistakes are just learning oppportunities Blog: http://sensible-service-management.blogspot.co.nz/ LinkedIn: http://www.linkedin.com/pub/kirstie-magowan/11/666/14 Twitter: https://twitter.com/KirstieMagowan

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