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Mark Smalley

Mark Smalley is responsible for global promotion at the not-for-profit, vendor-independent ASL BiSL Foundation and is an independent IT Management Consultant. He is specialized in Application Lifecycle Management and IT Governance. Mark is a regular speaker at international conferences, where he has reached out to thousands of IT professionals.
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Presentation: Reinvent IT Service Management and embrace 'Occupy IT'

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Reinvent IT service management and embrace 'occupy IT' IT service management is on the move. Under pressure on the supply side from suppliers of standard services like SaaS and on the demand side having to deal with increasingly IT-savvy and demanding users - I call this the IT Spring movement. So reinvent yourself and start the journey from supplier to business partner. Move up the value chain and preempt - no, embrace! - 'occupy IT'.

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Part of history.

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Mark Smalley Blog: http://flavors.me/marksmalley LinkedIn: http://www.linkedin.com/in/marksmalley Twitter: http://twitter.com/marksmalley

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