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howtomeasureanything.com

Hot To Measure Anything Reference & Study Guide

Doug Hubbard's first book

How to measure anything

How To Measure Anything

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This looks like a good read for community measurement... given all of the intangibles.

Explains why anything perceived to be “immeasurable”, but important, can be still measured in a practical way. Readers will learn how any problem, no matter how difficult, ill-defined, or uncertain can be solved with proven measurement methods. Numerous cases and examples ranging from quality, security, customer satisfaction, the environment, risk and many more make this text applicable to virtually any manager who has to make decisions under uncertainty.

Yes, a bit dry but incredibly useful. Applies to a multitude of things.


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