The two-year deal, which ended about the time the Novopay debacle emerged, saw Talent2 offering training in "effective communication skills", "customer service" and "managing for performance". There was also a course in "conflict management", with trainees warned about "commitment decisions". "A bad feeling in the pit of the stomach may appear when we realise that we are being pushed by commitment and consistency pressures to agree to requests we know we don't want to perform,"
