Customer journey maps with the intent of proto-personas
Diabetes experience map. Links in well with http://www.pinterest.com/pin/47710077276282734/
Cancer Patient Journey - Blue Latitude
Cancer Patient Emotional Journey - Mapping the Patient Journey with Advanced Social Intelligence - HealthWorks Collective
Service blueprint for a urban service. #crosschannel
Journey Mapping :: Understanding Customer Journey. Dreaming (when a person is looking for new ideas and inspiration), Exploring (when a person has a category-specific intent), Locating (when a person is looking for something specific).
Excellent Graphical Process Flow (interaction model / flowchart, not a journey map - but definitely some styles that could be leveraged here :)
Bonus_Content_Customer_Journey_Map.jpg 2,081×1,487 pixels
The "consumer path to purchase" illustrates the newest #servicedesign deliverable: the customer journey fish
Ecosystem Modeling for Experience Strategists - Blog post by Megan Grocki @ Mad*Pow
experience maps | Experience maps, user journey, layout
Digital Platform Journey & Personas by Heather Eddy, via Behance
Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)
inflection customer journey map - Google Search
Journey mapping using highway & airport symbols - UX Matters - "Mapping User Journeys Using Visual Languages" by Shean Malik
The Buyer's Journey Map.
Elegant minimalist presentation with clear focus on +/- aspects of the journey
Article on "Baking an Experience Map"
Nice mix of text and icons to break down each phase
Love the incorporation of metrics and important stakeholders here