Collecting examples of journey modeling, experience mapping, customer journeys, or whatever you want to call it - documents that explore a long-term relationship between an individual and a system, service, product, brand, or organization. Have something to add? Get in touch - firstname.lastname@example.org Disclaimer: Some examples are more for visual inspiration and don't fit my preferred definition of a journey map. For more on that, see http://uxmag.com/articles/illustrating-the-big-picture
- 72 Pins
Diabetes experience map. Links in well with www.pinterest.com...
Experience Maps, Internet Site, Servicedesign, Journey Maps, User Journey, Customer Journeys, Custom Journey, Method, Diabetes Journey
Customer Journey Map example - Diabetes Experience. Links in well with http://www.pinterest.com/pin/47710077276282734/
diabetes journey map - Google Search
Cancer Patient Journey - Blue Latitude
Health Note, Harmony Healthcare, Patient Journey, Blue Latitude, Diabetes Patient, Journey Maps, Digital Health, Patient Centric, Healthcare Profess
Patient journey Map
Patient Information Journey: information seeking behaviour of cancer and diabetes patients and their interaction with healthcare professionals along a diagnosis and treatment path
The Patient Information Journey
Service blueprint for a urban service. #crosschannel
User Journey, Illustration, Userjourneys
Service blueprint for a urban service. #crosschannel #nicestyle #userjourney
Service Blueprint. Template: user journey, touch points, service provider, stakeholders
could be a series of illustrations with some words beneath it to walk people through the journey and history.
The name Lego comes from the Danish phrase Leg Godt, which means ‘Play Well’. Incidentally it also means ‘I assemble’ in Latin.The Lego website had an average of 11-million individual visitors a month, with an average dwell time of approx 22 minutes (4). The Lego club has 3.5-million members worldwide. On average there are 62 Lego bricks for every person on Earth and approximately seven Lego sets are sold each second. There are 915,000,000 ways to combine six Lego bricks.
Journey Mapping :: Understanding Customer Journey. Dreaming (when a person is looking for new ideas and inspiration), Exploring (when a person has a category-specific intent), Locating (when a person is looking for something specific).
Customer Journey, Idea, User Journey, Customerjourney Maps, Journey Lego, Custom Journey, Lego Customerjourney
Customer Journey lego NEW #lego #cex #customer
Lego #CustomerJourney Mapping #HumanFactors #CustomerExperience
Journey Mapping :: Understanding Customer Journey. Dreaming (when a person is looking for new ideas and inspiration), Exploring (when a person has a category-specific intent), Locating (when a person is looking for something specific). #customerjourney #cx
Excellent Graphical Process Flow (interaction model / flowchart, not a journey map - but definitely some styles that could be leveraged here :)
Internet Site, Lifting Challenges, Website, Journey Maps, Style, Media Challenges, Challenges Ux, Ui Ux, Behance Socialmedia
Social Media CHALLENGE UX by Michael Pons, via Behance #socialmedia #UI #UX #design
VEVO LIFT CHALLENGE UX by Michael Pons, via Behance
The "consumer path to purchase" illustrates the newest #servicedesign deliverable: the customer journey fish
Consumer Paths, Consumer Journey, Lawn Mower, Custom Journey, Journey Fish, Branding Image, Outdat Consumer, Consumer Touch, Consumer Experience
Help, I Need a New Lawn Mower – The New Consumer Path to Purchase http://buff.ly/1ERbl7j
Cool visual display of consumer touch points across the journey
open brand image
Digital Platform Journey & Personas by Heather Eddy, via Behance
Experiment Maps, Journey Maps, User Journey, Journey Persona, Maps Experiment, Designer I Inspiration, Journey Mapping, User Experiment, Platform Journey
Digital Platform Journey Personas by Heather Eddy, via Behance
Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)
Customer Journey, Templates, Custom Experiment Journey, Cases Study, Alex Baar, Custom Experiment Maps, Custom Journey Maps, Assort, Alex O'Loughlin
Customer Journey Mapping - an assortment of case studies templates by Alex Baar via Slideshare (flying)
Journey mapping using highway & airport symbols - UX Matters - "Mapping User Journeys Using Visual Languages" by Shean Malik
Customer Journey, Journey Maps, User Journey, Visual Language
Mapping User Journeys Using Visual Languages :: UXmatters
circular customer journey by Capita
Customer Journey, Journey Models, Gradient Colour, Colour Work, Capita, Design Process, Ux Design, Business Models, Service Design
Customer journey model
Another nice example - could use to annotate or show connections. Use of gradient colours works too.
Capita – Service Design
The Buyer's Journey Map.
Experiment Maps, Demand Generation, Journey Maps, Journey Diagrams, Buyerjourney Bubbles1 Png, Custom Journey, Buyers Journey, B2B Demand, B2B Marketing
#Buyer'sJourney The Buyer’s Journey Diagram for B2B Demand Generation
The Buyer's Journey Diagram for B2B Demand Generation (and More)
Elegant minimalist presentation with clear focus on +/- aspects of the journey
Experience Maps, Elegant Minimalist, Experiment Maps, Aspect, Clear Focus, Customerjourney, Maps Cx, Custom Journey Maps, Maps Journey
customer journey mapping - Google Search
Travel journey map #CX
Article on "Baking an Experience Map"
Hand style / digital format http://www.ux-lady.com/diy-experience-map/
DIY Experience Map | UX Lady
Nice mix of text and icons to break down each phase
Experience Maps, Experiment Maps, Servicedesign, Journey Maps, Custom Journey, Maps Example, Info Graphics, Service Design, Bike Rescue
Experience Map Example.
Bike Rescue / Service Experience Map
experience maps | experience map | service design
Customer Journey Map - Nice mix of text and icons to break down each phase
Love the incorporation of metrics and important stakeholders here
Journey Maps, User Journey, Custom Journey, Website, Empathy Maps, Userjourney, Customerjourneycanva Bsp Jpg, Custom Maps, Service Design
User Journey Map
Unión de Persona y Mapa de empatía (1a columna) y Journey Customer Map (2a columna). Incluye también factores críticos de éxito, métricas a usar y stakeholders implicados en 3a columna
Customer Journey Map und Empathy Map
User Journey / Customer Journey
In Temkin Group's previous report on B2B CX best practices, we provide examples of companies using a customer journey map (CJM), which is a critical CX tool. We included this graphic which is valua...
Example of a Customer Journey Map for Online Travel Agency #Infographic
Seven Steps for Developing Customer Journey Maps Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!
Customer Journey, 1304 Exampleofcjm, Travel Agency, Journey Maps, 1304Exampleofcjm, Custom Journey, Development Custom, Maps Cjm, Service Design
Seven Steps for Developing Customer Journey Maps
Slides on Customer Journey Mapping - AC4D Design Library