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    Journeys

    Collecting examples of journey modeling, experience mapping, customer journeys, or whatever you want to call it - documents that explore a long-term relationship between an individual and a system, service, product, brand, or organization. Have something to add? Get in touch - jthomson@madpow.net Disclaimer: Some examples are more for visual inspiration and don't fit my preferred definition of a journey map. For more on that, see http://uxmag.com/articles/illustrating-the-big-picture


    Journeys

    • 74 Pins

    Customer journey map for multi-type personas/users/customers

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    customer journey mapping - Google Search

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    google.co.uk

    Diabetes experience map. Links in well with www.pinterest.com...

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    diegobernardo.com

    Cancer Patient Journey - Blue Latitude

    The Patient Information Journey

    bluelatitude.net

    Cancer Patient Emotional Journey - Mapping the Patient Journey with Advanced Social Intelligence - HealthWorks Collective

    Patients & Advanced Social Intelligence | HealthWorks Collective

    healthworkscollective.com

    Service blueprint for a urban service. #crosschannel

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    ciid.dk

    Journey Mapping :: Understanding Customer Journey. Dreaming (when a person is looking for new ideas and inspiration), Exploring (when a person has a category-specific intent), Locating (when a person is looking for something specific).

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    fitch.com

    Excellent Graphical Process Flow (interaction model / flowchart, not a journey map - but definitely some styles that could be leveraged here :)

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    behance.net

    Bonus_Content_Customer_Journey_Map.jpg 2,081×1,487 pixels

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    macadamian.com

    The "consumer path to purchase" illustrates the newest #servicedesign deliverable: the customer journey fish

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    ignitesocialmedia.com

    Ecosystem Modeling for Experience Strategists - Blog post by Megan Grocki @ Mad*Pow

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    madpow.com

    experience maps | Experience maps, user journey, layout

    DIY Experience Map | UX Lady

    ux-lady.com

    Experience Blueprint Poster (using Keynote)

    Experience Blueprint Poster

    dribbble.com

    This slide just about sums up my thoughts on journey mapping, and any other kind of diagramming - from www.slideshare.ne...

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    Digital Platform Journey & Personas by Heather Eddy, via Behance

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    behance.net

    Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)

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    slideshare.net

    inflection customer journey map - Google Search

    Loretta Neal | PeopleSmart

    lorettaneal.com

    Journey mapping using highway & airport symbols - UX Matters - "Mapping User Journeys Using Visual Languages" by Shean Malik

    Mapping User Journeys Using Visual Languages :: UXmatters

    uxmatters.com

    circular customer journey by Capita

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    behance.net

    The Buyer's Journey Map.

    The Buyer's Journey Diagram for B2B Demand Generation (and More)

    laurenondemand.com

    Elegant minimalist presentation with clear focus on +/- aspects of the journey

    www.alex-lingeman.com

    alex-lingeman.com

    Article on "Baking an Experience Map"

    DIY Experience Map | UX Lady

    ux-lady.com

    Nice mix of text and icons to break down each phase

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    burlix.wordpress.com

    Love the incorporation of metrics and important stakeholders here

    User Journey / Customer Journey

    businessmodelcreativity.net

    Seven Steps for Developing Customer Journey Maps Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!

    Seven Steps for Developing Customer Journey Maps

    experiencematters.wordpress.com