Journeys

Collecting examples of journey modeling, experience mapping, customer journeys, or whatever you want to call it - documents that explore a long-term relationship between an individual and a system, service, product, brand, or organization. Have something to add? Get in touch - jthomson@madpow.net Disclaimer: Some examples are more for visual inspiration and don't fit my preferred definition of a journey map. For more on that, see http://uxmag.com/articles/illustrating-the-big-picture
78 Pins2.02k Followers

The Customer Journey Mortgage Products - experience map going back and forth between offline and online experiences with proposed solutions

Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)

Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)

Excellent Graphical Process Flow (interaction model / flowchart, not a journey map - but definitely some styles that could be leveraged here :)

Excellent Graphical Process Flow (interaction model / flowchart, not a journey map - but definitely some styles that could be leveraged here :)

Elegant minimalist presentation with clear focus on +/- aspects of the journey

Elegant minimalist presentation with clear focus on +/- aspects of the journey

Diabetes experience map. Links in well with http://www.pinterest.com/pin/47710077276282734/

Diabetes experience map. Links in well with http://www.pinterest.com/pin/47710077276282734/

Journey Mapping :: Understanding Customer Journey. Dreaming (when a person is looking for new ideas and inspiration), Exploring (when a person has a category-specific intent), Locating (when a person is looking for something specific).

Journey Mapping :: Understanding Customer Journey. Dreaming (when a person is looking for new ideas and inspiration), Exploring (when a person has a category-specific intent), Locating (when a person is looking for something specific).

Pinterest
Search